FAQ


This Official UK & EU Pinegrove Web Store is managed by Awesome Distro!

If you have any questions about merch or your order, please contact distro@awesomemerchandise.com and not the dudes in the band!

Q. When can I expect my order to arrive?

A. All orders will be shipped within 1 business day of you placing your online order. Packages will then typically take 1-7 days depending on where you live and what you order. You can read more on delivery and shipping information here.

Q. How much do you charge for shipping?
A. Your shipping costs will be displayed at checkout. It depends on where you live and what items you order.

Q. Do you ship international orders?
A. Yes, we can ship worldwide. All shipping is calculated at checkout so just select your address and this will be calculated automatically.

Q. What shipping carriers do you use?
A. We offer Royal Mail standard postage worldwide and a couriered service with DPD for UK and most of mainland Europe.

Q. Can I return an item?
A. Yes, we guarantee to refund or exchange any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Please use the returns form included with your order, filling out the item, quantity and reason fields so we can process your return/exchange as fast as possible.

Send all returns/exchanges to:

Awesome Distro
B1-B3 Wellington Road Industrial Estate
Wellington Bridge
Leeds, LS12 2UA
United Kingdom

For more information on shipping and returns see our website.